About The Role

We’re looking for a curious, hands‑on IT Support Specialist to join our lean IT team. This isn’t a traditional helpdesk role — you will be a part of a 2‑person team, meaning you will be doing a bit of everything (which will provide you exposure to many systems and technologies).

You’ll be responsible for keeping our systems running, managing access and devices across a mostly macOS environment, and contributing to internal tooling projects — including AI‑assisted development with tools like Claude Code.

One of our previous IT team members progressed into our SRE team. We see this role as a genuine launchpad for ambitious engineers who want to grow into infrastructure, reliability, or platform engineering.

What You’ll Do
- Manage macOS fleet via Kandji MDM — deployments, policies, and our custom OpenVPN setup
- Act as the gatekeeper for access management — onboarding, offboarding, SSO, and permissions
- Support Slack and Jira‑based IT requests, triage issues, and resolve them efficiently
- Collaborate with our SRE team on infrastructure awareness and escalations




- Document runbooks, processes, and internal guides clearly and consistently
- Occasionally support Windows (and a couple Linux) users alongside our primary macOS environment
- Use available platforms to automate common requests and reduce toil

What We’re Looking For

Core IT skills
- Solid macOS administration experience — you know the OS, not just the UI
- Terminal comfort — enough to read logs, and not panic
- Experience with MDM tools (Kandji, Jamf, or similar)
- Identity and access management — Okta, Google Workspace, SSO basics

Mindset
- You ask "why does this keep happening?" before closing a ticket
- You’re comfortable with ambiguity and can prioritise without hand‑holding
- You write things down — runbooks, notes, decisions
- You want to understand how things work, not just fix symptoms

Nice to Have
- Curiosity about AI‑assisted development tools (Claude Code, Copilot, etc.)
- E

📌 IT Support Specialist (Ciudad de México)
🏢 Fever
📍 Ciudad de México