Overview

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Role Purpose

Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem‑solving ability, and a focus on technical delivery. The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. The role partners with business and technical teams to translate requirements into scalable CCaaS and CRM‑integrated solutions, enhance automation and routing capabilities, ensure reliable platform performance and continuous improvement, and align with business objectives.

Key Responsibilities
- Design (HLD/LLD), develop, and customize Contact Center applications
- Participate in implementation projects across CCaaS, including requirements documentation, system configuration, development, test documentation and execution,



issue identification, and resolution
- Implement complex business logic and workflows to automate processes and enhance user experience
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns
- Prepare and present code reviews, ensuring code quality and maintainability
- Integrate solutions with internal systems and third‑party applications using REST/SOAP APIs, middleware tools, and custom integrations
- Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems

Required Experience / Education
- Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
- 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, N

📌 Contact Center Developer (Monterrey)
🏢 Corning
📍 Monterrey