Overview
Claims Operations & Performance Manager
American International Group, Inc. (AIG) is a leading integral insurance organization. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. The Claims function is a partner to the business segments, offering support, expertise, and partnership. The Claims Operations And Performance Manager supports the Head Of Claims by properly managing the following functions that are designed to monitor the claims operation, provide quantitative feedback, and support the development and evaluation of solutions in an iterative and ongoing cycle of continuous improvement of the claims operation.
Responsibilities
- Compliance: ensure the control environment meets high standards established by regulations governing the Claims role; manage and enhance the control framework to empower claims teams.
- Vendor Management: ensure all Claims vendors have contracts; manage local regulatory requirements (e.g., REPSE) and assess tax-deductibility implications of vendor engagements.




- First Notice of Loss (FNOL): manage FNOL activity to create capacity within technical handling teams and seek efficiency and automation solutions.
- Business Analytics: leverage data to assess efficiency of the operation and support informed decisions by claims management; ensure data flow adequacy from source systems.
- Process Evaluation and Continuous Improvement: evaluate the current operation, define KPI targets, and lead improvement projects with claims management support.
- Manage anti-money laundering (AML) framework, security information and data protection activities, and related policies and procedures.
- Quality tools and continuous improvement practices (Industrial Engineering, Lean, Kaizen, etc.).
- Data management tools (e.g., Excel) and business intelligence solutions (e.g., Power BI).

Role Translation into Action
- Partner with line managers to map operational processes from a compl

📌 Mexico Claims Compliance, Performance (Ciudad de México)
🏢 Aig
📍 Ciudad de México