Join to apply for the Customer Success Manager role at Darktrace
Join to apply for the Customer Success Manager role at Darktrace
Get AI-powered advice on this job and more exclusive features.
Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D; teams have resulted in over 200 patent applications filed. Darktrace’s platform and services are supported by over 2,400 employees around the world. To learn more, visit http://www.darktrace.com.
Job Description
In the Customer Success role, you will be managing a variety of named accounts across our integral customer base.



You will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Commission will be awarded for increasing Net Revenue Retention (NRR) within your portfolio, by identifying and driving upsells and renewals. You should have a passion to learn about cybersecurity and AI, while always wanting to deliver the best service to our customers.
Key Duties & Responsibilities
- As a Customer Success Manager, you will manage a portfolio of 130-150 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). You will report to the Director of Customer Success and collaborate with Sales, Technical Resources, and Cyber Threat Analysts.
- Conduct business reviews with client executive leadership and health checks on the deployment to drive satisfaction and desired business outcomes.
- Present, discuss, and demonstrate Darktrace cyber threat defense sol

📌 Customer Success Manager (México)
🏢 Darktrace
📍 México