If you’re looking for a career where you can make a real impression, join Integral Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Role Purpose
- This role is responsible for excellent knowledge in SFG partner onboarding/disposing, partner certificate & key renewal.
- Knowledge of Service Management (Change, Incident and Problem).
- Good knowledge on JIRA and Confluence.
- Work in rotating shifts and basis to support the services.
- Participate in POCs and other technical initiatives. Create / maintain knowledge base through documentation, KT sessions.
- Share technical knowledge and skills with team members to build / uplift capabilities.




- Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered.
- Act as a buddy to the new joiners and colleagues to help them settle and take up work in the project and provide technical leadership to enhance their technical ability, guiding them for new processes and procedures, mentoring for competency preparations etc.
- Promote/drive process improvement, automation to improve efficiencies and reduce toil.
- Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.Ability to work independently with minimal supervision and with sense of ownership and accountability.
- Strong written, verbal, and interpersonal communication skills with excellent English language skills.
- Experience with configur

📌 Consultant Specialist (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México