Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do

Job Summary

Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer’s requirements. Experienced customer service role that handles the order fulfilment process from quoting through delivery. Support the customer with technical and complex service questions. Typical customer questions are focused on account status, quote requests, order status, technical product application, service information, pricing, and lead time. Works closely with Engineering, Quality, and Management team resources to resolve any service, warranty or technical problems. May provide work direction to others.

Work assignments require deep discipline‑specific knowledge and/or experience.



Work activities involve regular communication with individuals both internal and external to the company. With limited oversight, this individual will document and administer processes and lead interdisciplinary teams in process improvement initiatives.

Summary of Essential Job Functions
- Manage/oversee multiple customer accounts to ensure expectations are exceeded while delivering a quality experience to the customer.
- Build relationships with TGC’s customer base to fully understand the customer’s requirements, communicate them to our production team, and determine our opportunities to earn additional business.
- Follow up on job cost performance by participating in the Gross Profit Review process.
- Demonstrate technical materials and application knowledge to offer solution options to customers including cost reduction options, value added service options, lead‑time improvements, and related ideas to improve customer service.
- Use the company’s Customer Rel

📌 CSR - Order Fulfillment Specialist - Monterrey
🏢 The Gund
📍 Monterrey