Operations and Logistics Advisor, Global Marine and Energy

Apply for the Operations and Logistics Advisor, Global Marine and Energy role at bp.

This role is part of the BP organization supporting the Castrol Lubricants business for the Global Marine and Energy sectors (GME). The Customer Operations team is responsible for delivering an exceptional customer experience by coordinating day‑to‑day service delivery, sales execution, and operational processes.

This role serves as a key relationship manager between Sales, Marketing, Global Supply Chain (GSC), Customer Service (CS) and other support functions, ensuring uninterrupted service by resolving complex order and delivery issues called out from other teams. It requires effective collaboration across countries, regions and functions to maintain seamless operations.

Role supports the business managing a diversity of operational scenarios and performance through:
- Project management lead and participation supporting local or integral driven initiatives.




- Performance and data analysis to identify and implement continuous improvement initiatives.
- Incident management.
- Problem solving.
- Standardization.

Job Summary
- Evaluates the level of services offered to the customers, identifying areas of concern and recommending the right actions using the performance indicators from the supporting operational areas and processes.
- Represents the Business Operations function on the country or region assigned in scope. Communicates with sales (Marine and Energy) and GSC, being the focal point for dispute resolution. Networks issues within Customer Operations, trying to achieve consensus among the team and elevates, where appropriate.
- Reports and interfaces on a regular basis with the Regional Operations Manager. Ensures that the GME strategic directions are implemented on a local level, proposing ways of adapting the strategy to the country/area business environment. Works closely with FBT (Customer Service and supportin

📌 Operations and Logistics Advisor, Global Marine and Energy (Ciudad de México)
🏢 BP
📍 Ciudad de México