Service Support Specialist | Ericsson We use cookiesEricsson uses cookies and related technologies to analyze site usage, improve your experience, and to personalize content and ads. For more information on how we use cookies and to control your cookie choices, please see below or visit our cookie policy.Accept allAccept necessary onlyView optionsSkip to main contentJoin Talent Network# Single PositionWant to join our team?View All Jobs## Service Support SpecialistQuerétaro,Querétaro,MexicoFind out how well you match with this jobJob ID787909## Join our Team# Role DefinitionThe Service support specialist is a support role whose primary responsibility is to provide day to day support to end users. This is a Telecom/ICT Service Desk role, interacting with people of all levels in Ericsson (and their Customers) offices across the globe. The Service support specialist is responsible for tracking all assigned support requests through effective decision making and problem solving skills.The successful job applicant will present himself/herself in an extremely professional, competent manner,



be highly organized, and possess strong communication and interpersonal skills. The Service support specialist is expected to provide these services with independence, demonstrating experience and ability in multiple disciplines within IT.# Job Profile / Roles* Receive, manage and record requests receiving either by phone, mail or Tickets.* Work as a team member, providing support to colleagues as and when required.* Able to react to change productively and handle other essential task as assigned.* Share new solutions with the group as part of “Sharing Best Practices”# Activities / Responsibilities* Document all Incidents & Service Request in the Ticketing System with appropriate details of the user.* Ensure that all detailed required (including Mandatory fields) for the issue are documented in the Ticketing system.* Work with the Internal Teams to ensure that the users’ issues are fixe

📌 Service Support Specialist Querétaro,Querétaro,Mexico Service Delivery Posted 11 hours ago (Santiago de Querétaro)
🏢 Ericsson
📍 Santiago de Querétaro