About the Role

We are looking for an Application Analyst to support, configure, and optimize applications related to billing and claims processes. This role is responsible for analyzing business needs, managing application configurations, troubleshooting issues, supporting billing and claims workflows, and coordinating changes across testing and production environments.

The idóneo candidate has experience working with insurance, health insurance, medical claims, billing, payments, or other complex business processes and is interested in developing their career in healthcare technology.

We are open to candidates from different academic and professional backgrounds who have strong experience with insurance processes, claims, payments, or business applications.

Key Responsibilities
Analyze and manage application requests, incidents, and change requests related to PB & Claims workflows.
Configure and maintain application functionality based on business and operational requirements.
Troubleshoot application issues, identify root causes, and coordinate appropriate solutions.




Support workflows related to professional billing, claims processing, payments, denials, and account resolution.
Review and validate charges, claim-related information, payment workflows, and business rules.
Coordinate application changes through testing, validation, and production environments.
Perform functional testing to ensure changes work as expected before deployment.
Document configurations, solutions, testing results, and application changes using tools such as Jira and Confluence.
Collaborate with technical teams, business stakeholders, and other application teams to resolve issues and implement improvements.
Manage and follow up on tickets and requests through platforms such as ServiceNow.
Communicate status, solutions, and expected timelines to stakeholders and end users.
Identify opportunities to improve existing processes, workflows, and application functionality.
Follow established p

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