Role Summary

We are seeking a CRM Functional Analyst with CPQ expertise to support the Silicon Expert business as part of the IT CRM Center of Excellence. This role will work closely with business stakeholders, product owners, and technical teams to deliver scalable CRM and CPQ solutions, ensuring alignment with business objectives and COE standards.
The adecuado candidate will act as a bridge between business and IT, owning requirements, functional design, testing strategy, and supporting successful adoption of Salesforce CPQ capabilities.

Key Responsibilities

Partner closely with Silicon Expert business stakeholders to understand requirements and translate them into clear functional designs
Lead CPQ-focused discovery, including pricing, product configuration, quoting, and approval workflows
Document business requirements, process flows, user stories, and acceptance criteria
Collaborate with architects and developers to design scalable, out-of-the-box Salesforce CPQ solutions
Support end-to-end delivery including UAT planning, test case creation, execution, and defect triage




Ensure solutions align with CRM COE standards, governance, and long-term roadmap
Provide ongoing functional support, enhancement analysis, and continuous improvement recommendations
Support data quality, audit readiness, and documentation best practices
Act as a trusted advisor to the business, guiding best practices and change adoption

Required Qualifications

5+ years of experience in Salesforce CRM, with strong functional analyst experience
Hands-on Salesforce CPQ experience (configuration, pricing rules, product rules, approvals)
Strong experience gathering and documenting business requirements in stakeholder-facing roles
Experience working in Agile / Scrum delivery models
Excellent communication and collaboration skills across business and technical teams
Ability to manage multiple priorities and deliver in a fast-paced environment

Preferred Qualifications

Salesforce CPQ Specialist cert

📌 CRM Functional Analyst – CPQ (México)
🏢 Infovision
📍 México