About RouteGenie

RouteGenie is a US-based SaaS platform serving the Non‑Emergency Medical Transport (NEMT) industry across North America. Our software powers dispatch, routing, billing, and operations for hundreds of transportation providers moving millions of medically vulnerable passengers every year. AI is a strategic priority for us. We believe agentic systems will materially change how dispatchers, schedulers, and operators do their work, and this role exists because we want a strong engineer to help us build that future inside our product.

The Role

You will design and ship agentic workflows and LLM‑powered features inside the RouteGenie product — dispatcher copilots, intelligent routing assistants, document and intake automation, and customer‑facing voice and chat agents. You’ll also build internal‑operations agents that accelerate our own marketing, sales, support, and back‑office workflows. As RouteGenie’s first dedicated AI engineer, you’ll propose the patterns, recommend the tools, and shape how we measure quality.



You will sit on the LatAm Hub engineering team in Mexico and work daily with European‑based Engineering and US‑based product and operations stakeholders.

What This Role Is Not

Not a foundation‑model research role, not a pure ML or data‑science role, not a general backend role that occasionally touches AI. AI features will be your full‑time focus.

Key Responsibilities
- Architect and ship agentic workflows and LLM‑powered product features: handling planning, memory, state management, tool orchestration, guardrails, human‑in‑the‑loop checkpoints, and voice/chat interfaces.
- Partner with leadership: collaborate with product and engineering leadership during feature ideation and scoping. Provide pragmatic input on level of effort, technical feasibility, and realistic likelihood that proposed AI approaches will work in production versus remain demo‑grade.
- Design retrieval architectures: choose between vector retrieval, long‑context/cache‑aug

📌 AI Application Engineer (Ciudad de México)
🏢 RouteGenie
📍 Ciudad de México