We’re hiring

At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Platform Owner

Responsibilities

Strategic Platform Management

Develop a robust strategy for the call center platform that serves the unique needs of Biolife and DD&T; sectors.

Maintain high standards of performance, reliability, and scalability of the platform.

Collaborate with stakeholders to integrate new technologies and improve platform functionality.

Customer and Technical Support

Ensure superior customer service for Biolife Plasma and DD&T; inquiries.

Strengthen relationships with stakeholders and gather feedback to enhance platform performance.





Serve as the main interface between end users and technical teams.

Regulatory Compliance and Security

Enforce compliance with healthcare and technology industry standards.

Implement rigorous security protocols to protect data and ensure privacy.

Project and Innovation Leadership

Lead projects to expand and improve platform capabilities using innovative technological solutions.

Manage the adoption of new technologies to advance service quality and operational efficiency.

Team Leadership

Direct and develop the platform team, emphasizing continuous improvement and skill enhancement.

Manage resources and prioritize projects effectively to meet deadlines and budgetary guidelines.

Required Skills & Qualifications
- Bachelor s or Master s degree in IT, Computer Science, or related field.
- Deep expertise in Genesis systems and call center technologies.
- Strong project management skills in Dat

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