We are seeking an L1 Support Engineer with exposure to Salesforce Commerce Cloud (SFCC) and Order Management Systems (OMS) to provide first-line support for eCommerce applications. The role involves monitoring systems, handling incidents, performing basic troubleshooting, and analyzing logs to ensure platform stability. The engineer will coordinate closely with L2/L3 teams and business stakeholders for timely issue resolution. Strong communication skills and the ability to work in an agile, fast-paced support environment are essential.

Responsibilities
- :Analyze and diagnose technical issues in e-commerce application
- sIdentify root causes of issues, whether in code, configuration, or infrastructur
- eDevelop and implement hotfixes in a controlled and efficient manne
- rPropose and implement optimizations for the platform and its component
- sMaintain constant and clear communication with both technical and non-technical team
- sParticipate in ticket and incident management using Jir
- aCollaborate in an agile environment with a focus on continuous improvemen





Technical Requirements (Hard Skills)
- :English proficiency (written and spoke
- n)Programming in Java with Spring Bo
- otHands-on exposure to Salesforce Commerce Cloud (SFCC) or IBM Sterling Order Management, including the Customer Care Console (CCC) - Good to Have (Not Mandatory
- )Proficiency in Oracle and MongoDB databas
- esSolid knowledge of Unix/Linux syste
- msExperience in log analysis, debugging, and monitoring too
- lsFamiliarity with agile methodologies (Scru
- m)Proficiency with tools such as Jira and version control systems (Gi

Soft Skil
- ls:English proficiency is required due to frequent communication with English-speaking vendors and partn
- ersCritical thinking and analysis to identify root causes of probl
- emsProblem-solving under pressure and in critical situati
- onsHigh adaptability and willingness to work outside standard hours when nee
- dedClear and effective written and verbal co

📌 Support Engineer (Guerrero)
🏢 KogniVera
📍 Guerrero