Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer (English/French).
What you’ll do:
Join Eaton and power your career with innovation and impact.
Eaton’s Corporate Sector is looking for a high-performing Technical Support Engineer to deliver world-class support for our Digital Solutions portfolio. This role is idóneo for a proactive, tech-savvy professional who thrives at the intersection of engineering, customer experience, and digital technology.
What You’ll Do
As a key member of our technical support team, you will play a critical role in ensuring customer success by delivering expert support across the full product lifecycle—from pre-sales guidance to post-deployment troubleshooting.
Key Responsibilities:
- Provide advanced technical support for Eaton’s digital product portfolio, ensuring a seamless customer experience.
- Act as a trusted advisor to customers by supporting product selection, configuration, and application use.
- Troubleshoot and resolve issues related to software, digital platforms, and electrical systems,



identifying root causes and driving resolution.
- Support system configuration, including GUI navigation, password management, alarms, and core functionality.
- Collaborate cross-functionally to escalate and resolve complex issues, leveraging internal and external resources.
- Manage high-volume interactions via phone, email, and chat, maintaining responsiveness and quality.
- Clearly communicate product value propositions and align with strategic product lines.
- Identify opportunities and generate qualified leads for the sales organization.
- Contribute to continuous improvement by recommending product enhancements and process optimizations.
- Support the development and maintenance of knowledge bases, documentation, and support tools.
- Partner with internal teams to enhance performance, drive innovation, and improve customer satisfaction.
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Qualifications:
Education & Experience:
- Bachelor’s degree in

📌 Technical Support Engineer (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro