Overview
The Director of Learning and Development aims to lead and oversee the planning, design, and implementation of strategic initiatives that foster a positive and productive work environment. Their mission is to enhance organizational efficiency and employee satisfaction by aligning internal structures, processes, and cultures with business objectives. This role is crucial in promoting continuous employee development, managing organizational change, and ensuring that the organization is adaptable and resilient in a dynamic and competitive environment.
Requirements
- Bilingual (English / Spanish)
- Master’s Degree (Highly desired)
- Previous experience working in the call center field
- Learning Theory and Practices L&D; Program Management
- Learning Technologies
- Self‑Assessment of Training Needs
- L&D; Budgeting
- Training and Development Regulations

Job Responsibilities & Functions
Strategic Mindset
- Vision & Strategy: Develops and executes L&D; strategies aligned with business goals.
- Change Management: Leads and supports organizational changes effectively.




- Innovation & Continuous Improvement: Promotes and implements new training methods and tools.

People Leadership
- Coaching & Mentoring: Develops managers and team leaders through structured coaching.
- Team Development: Builds high‑performing teams by identifying skills gaps and providing development opportunities.
- Conflict Resolution: Effectively manages and resolves internal conflicts.
- Learning Principles: Applies best practices in training delivery
- Instructional Design: Designs and develops training programs, including e-learning.

Training & Development
- Learning Principles: Applies best practices in training delivery
- Instructional Design: Designs and develops training programs, including e-learning.
- Training Facilitation: Conducts engaging training sessions, workshops, and leadership programs.
- Performance Coaching: Uses data‑driven approaches to enhance employee performance.
- Leaders

📌 Learning and Development Director (Tijuana)
🏢 Confiemx-Taadmin
📍 Tijuana