JOB SUMMARY

Analyst/Associate in AppBank, the Technology Division’s "Run-The-Bank" production management organization. Specialist role in the production management function for technologies and systems that support the Firm’s various business functions.

Responsibilities
- Work actively with team members to analyze and resolve application issues
- Identify defects, discrepancies, and trends by ways of code debugging or log analysis
- Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
- Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
- Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health- restoration, with a focus on continuous measurement of risk and cost
- Identify alerts/processes that can be automated and then work with AppBank Engineering team in automating them




- Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
- Actively participate in Change management process with view to manage risk in production environment
- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
- Develop reports that provide trending statistics to track and manage application health and support service performance
- Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre‑hire

Minimum Education and Experience Requirements

Bachelor’s degree (U.S. or equivalent) and software development experience.

Must Have Skills and/or Licenses required to perform the job
- Computer Science concept of Data Structures in practical use cases
- Problem solving in a developm

📌 Java Production Support (Estado de México)
🏢 NLB Services
📍 Estado de México