Business Systems Engineer II at Uber Freight.About the role Uber Freight is seeking a skilled technical expert to support and enhance our brokerage business ecosystem. In this role, you will be the go-to person for addressing system-related issues, ensuring that our internal tools operate smoothly and efficiently. Your contributions will be vital in maintaining the integrity of our operations and improving user experiences.
Key factsLocation: Ciudad de México, DF 06600, Mexico
Engagement: Full Time, Hybrid
Req #: 2631
What you’ll do
- Troubleshoot and resolve technical issues, ranging from user-specific queries to large-scale system failures involving Python scripts or integrations.
- Oversee and enhance integrations between Zendesk and Python to guarantee consistent reliability and performance.
- Serve as the primary point of contact for all inquiries related to our internal support systems.
- Document every support request in the ticketing system to ensure a comprehensive record of issues and their resolutions.




- Identify and elevate complex technical challenges to the relevant internal teams following established protocols.
- Maintain clear and effective communication with users throughout the troubleshooting process.
- Revise and update documentation and FAQ resources to empower users to solve common issues independently.
- Collaborate with cross-functional teams to pinpoint recurring issues and implement solutions to enhance overall system efficiency.

Requirements
- A minimum of 2 years of experience in a technical support capacity, preferably with enterprise applications.
- Intermediate knowledge of SQL, Python, or general automation and scripting techniques.
- Strong analytical abilities to effectively troubleshoot and resolve technical challenges.
- Capacity to manage multiple tasks and prioritize effectively in a dynamic work environment.
- Exceptional interpersonal and communication skills to facilitate collaboration and user support.
- Demonstrated abili

📌 Business Systems Engineer II (Ciudad de México)
🏢 Uber Freight
📍 Ciudad de México