Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations — shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading integral banks and make a measurable difference across both client relationships and operational performance.

Responsibilities
- Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions.
- Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction.




- Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance.
- Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment.
- Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources.
- Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved.
- Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency.

Required Qualifications & Skills
- 10 or more years of relevant experience in financial markets, with a demonstrated ability

📌 Client Mgmt Group Mgr (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México