Help Desk at PayrangeAbout the role As a Help Desk professional at Payrange, you will play a crucial role in ensuring that our customers receive top-notch support for our innovative payment solutions. You will be the first point of contact for users experiencing technical difficulties or requiring assistance with our services. Your expertise will help streamline operations and enhance user satisfaction, making you an essential part of our team in Benito Juarez, CDMX. This position is full-time, allowing you to immerse yourself in our dynamic work environment and contribute to our mission of simplifying payment processes.
Key factsLocation: Benito Juarez, CDMX
Engagement: Full-time
What you'll do
- Serve as the primary support contact for customers, addressing inquiries and resolving issues related to Payrange's payment solutions.
- Troubleshoot hardware and software problems, providing effective solutions in a timely manner to minimize downtime for users.
- Document all support interactions in our ticketing system,



ensuring accurate records of issues and resolutions for future reference.
- Collaborate with cross-functional teams, including development and product management, to escalate and resolve complex technical issues.
- Conduct training sessions for users to enhance their understanding of our products and services, ensuring they can utilize them effectively.
- Monitor system performance and user feedback to identify areas for improvement in our services and support processes.
- Assist in the development of user guides and FAQs to empower customers with self-service options.
- Stay updated on industry trends and advancements in payment technologies to provide informed support and recommendations.
- Participate in team meetings to share insights and contribute to the continuous improvement of our support operations.
- Manage multiple priorities and tasks effectively, ensuring that all customer requests are handled promptly and professionally.
- Provide feedback

📌 Help Desk (Benito Juárez)
🏢 PayRange
📍 Benito Juárez