Requisition ID: 248651

Employee Referral Program – Potential Reward: $0.00

We are committed to investing in our employees and helping you continue your career at Scotiabank.

Purpose

Facilitates all Problem Management Processes.

Accountabilities
- process and tools to support adoption of the problem methodology required by a project, initiative or steady state to resolve an issue.
- Facilitate and support problem communication and forum efforts
- Facilitate and support the design, Facilitate in the development, refinement, and execution of all problem management processes.
- Responsible and/or chair the problem management review (major & 911 incident) processes throughout the Enterprise.
- Responsible and /or chair post-mortems providing the identification & publication of root cause for incidents along with placing measures to either mitigate recurrence or reduce recovery time restoring services.
- Applying a structured methodology and lead problem management activities
- Applying a problem management development, delivery and management of problem management communications.




- Responsible for the Problem, Incident Severity Assessment (PISA) of all major & 911 communicated incidents within the problem lifecycle.
- Support training efforts
- Provide input, document requirements and support the design and delivery of problem management training programs.

Additional Responsibilities May Include
- Identify, analyze and prepare risk mitigation tactics
- Consult and coach other teams with problem management disciplines
- Support and engage as required senior leaders
- Provide metrics, reporting, guidance & coaching to managers and supervisors throughout enterprise
- Support organizational design and definition of roles and responsibilities
- Coordinate efforts with other specialists
- Manage stakeholders
- Track and report issues
- Define and measure success metrics and monitor problem ticket progress
- Support problem management at the organizational level
- Manage

📌 It Problem Management Manager (Ciudad de México)
🏢 Scotiabank
📍 Ciudad de México