Eaton’s IS AER ITD division is currently seeking a Customer Service Representative.

What You’ll Do

PRIMARY FUNCTION:

The Customer Service Representative Senior is responsible for managing business interactions and relationships with customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty.

Essential Functions
- Serve as the primary source of contact for assigned Customers related inquiries and represent the voice of the Customers.
- Manage all aspects of the Customer relationship and daily interactions.
- Support Order Management to ensure accurate and timely Order processing and returns.
- Understand all executed contract terms for assigned Customers through collaboration with Contracts Team.
- Monitor existing contracts for compliance relative to delivery requirements.




- Develop and maintain Customer specific manuals, as well as key contractual elements.
- Negotiate and manage changes in Customer demand to ensure accurate flow down in support of on-time delivery.
- Follow up on quotes and monitoring quotes
- Maintain knowledge and train others to navigate and manage Customer schedules
- Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions.
- Know and apply all terms of Long-Term Agreements for assigned Customers. Develop and maintain Customer information documents for other team member’s use.
- Work closely with operations and supply chain to ensure Customer On-Time Delivery
- Proactively monitor Customer delivery schedules and track critical shortages. Team with Supply Chain Management or Customer Logistic Service to expedite urgent Customer needs.
- Supports cross-functional activities and performs other duties as assigned to meet bus

📌 Customer Service Representative (Héroes)
🏢 EATON
📍 Héroes