Front Office Manager

At Soho House the Front Office Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stakeholders, developing and implementing efficient processes that drive positive and memorable member and guest experiences, as well as being fun and inviting. The Front Office Manager oversees hotel rooms and front office operations; including butlers, receptionists, and member services, and assists with managing reservations and the evening membership guest list.

A successful Front Office Manager has previous experience managing a high‑volume, elevated, and customer‑driven boutique property. In addition to a keen eye for detail and unmatched enthusiasm for hospitality and the Soho House brand.

Main Duties
- Influential leader that creates and refines efficiency by implementing processes that enhance member and guest experience and motivate staff to proactively welcome guests.
- Develop and monitor yearly departmental goals related to payroll, expenses, staffing levels,



and guest service; create monthly budgets, keep rooms, expenditure, and staff costs in check, process all guests and member claims and disputes, and emphasize accuracy and proper follow‑up.
- Oversee concierge role and provide information about local attractions, shopping, and points of interest in the city.
- Contribute to yearly departmental goals related to payroll, expenses, staffing levels, and guest service, and be responsible for monitoring and supporting daily operations, greeting hotel guests and members upon arrival.
- Supervise, direct, coordinate, inspire, and persuade staff to maintain service standards set forth by Soho House & Co and ensure all new hires receive proper onboarding training.
- Participate in identifying talent gaps, interviewing and hiring staff, hosting staff meetings and training opportunities to develop and grow staff skills, and provide counseling and discipline when applica

📌 Front Office Manager (México)
🏢 Soho House
📍 México