- Full-time

Job Description
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor system solutions which may include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Train customers in Laboratory Informatic Products and workflow in a client-server environment.




- Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D; to provide solutions to customers.
- May have knowledge of third-party products.
- May train other field engineers or customers.
- Must consent to participate in and meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. Requirements may include, but are not limited to: pre-/post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs.

Qualifications
- Bachelors or master's degree or equivalent in Compurter Science, IT or equivalent.
- 3+ years of experience in a similar position or experience as an end user.
- Expert/knowledge/experience with Citrix, Terminal Services, VM, LIMS.
- Expert/knowledge of Windows OS, Oracle, SQL, Networking and

📌 IT Field Service Engineer (Ciudad de México)
🏢 Agilent Technologies
📍 Ciudad de México