Philippines, Latin America and South Africa (100% Remote) · Full-Time Independent Contractor ·

Be the calm, capable voice on the other end of every freight call. You'll keep customers updated, coordinate with drivers and dispatch, and make sure every load is tracked, communicated, and on time.

ABOUT THE ROLE

You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball — a delay, a missed pickup, a customer who needs reassurance.

You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates — not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here.

The Ideal Candidate
- You stay calm under pressure — a late truck, a tight ETA,



and a frustrated shipper all get the same steady voice
- You're proactive — customers hear from you before they have to ask
- You can keep ten loads, three drivers, and five customers straight in your head and in your TMS
- You write clear updates that don't bury the vigente answer
- You believe reliability and safety aren't slogans — they're how you work

WHAT YOU'LL OWN

Customer Care & Communication

Be the voice clients trust on every load.
- Receive and process freight quote and booking requests
- Provide real-time shipment tracking updates and accurate ETAs
- Handle service issues, delays, and complaints with a calm, professional tone
- Escalate appropriately when issues require operations or leadership input

Dispatch Coordination

Keep trucks, drivers, and customers in sync.
- Coordinate with drivers and internal operations on pickups, deliveries, and route updates
- Assist with load entry,

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