Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
Role Description
Customer Service Associate – Associate II – BPM
The Opportunity
- Respond to outbound phone call requests
- Document all calls in ticketing and tracking systems
- Respond to customer inquiries and provide data to customers within a required time frame
- Act as liaison between claims department and providers
- Research customer claims in the primary payor systems
- Ensure highest level of customer service on every call
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
- High school degree required
- Bachelor’s degree preferred
- 2-3+ years of relevant professional experience in Healthcare claims operations or Call Center environment
- Previous Health Care Call Center/Customer Service Experience
- Must be able to work with minimal supervision
- Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
- Excellent verbal and written communication skills
- Attention to detail and problem‑solving skills
- Proficiency with MS Office applications, especially Word and Excel
- Some experience in customer service setting preferred; Spanish speaking and written language proficiency preferred
Benefits
Employees receive mandatory and non‑mandatory benefits such as fourteen days of vacation beginning on the date of hire, vacation premium, ten paid holidays, a Christmas Bonus of thirty days’ pay, monthly food vouchers, saving fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life
📌 Customer Service Associate (Guerrero)
🏢 Ust
📍 Guerrero
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