What you will do:
- Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately or highly difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
- Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required. Generates and distributes contract summaries when required.
- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
- Lead activities for assigned areas to ensure requirements are met.
- Work with Finance to process customer invoices, return orders and credit & debit memo requests.
- Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs;).




- Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
- Create and maintain special tracking and customer reports.
- Negotiate pricing/fees, for product.

What you will learn:
- Collaborate and build networks within Global Asset Management, General Trade, Finance, Sales, etc.
- Understand Service Level Agreements to prioritize and meet customer expectations.
- Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications you must have:
- Bachelor’s degree in business administration or related.
- Minimum 5+ years of experience in Supply Chain roles or position related experience.
- ERP experience-SAP Sales & Distribution Module
- Order Entry and order administration experience.
- 90% English level- Proficiency and fluency English Skills.
- Problem solving skills.
- Pr

📌 Principal Specialist Customer Service (Mexicali)
🏢 Collins Aerospace
📍 Mexicali