Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Benefits
- Full paid during training
- Nine days of Paid Time Off (PTO) in addition to regular vacations
- Fully reported wages to IMSS and Infonavit
- Weekly food vouchers of $3,16 MXN
- Weekly Payment
- Life and burial insurance
- Parking On-site
- Wellness Center On-site
- Exclusive coffee shop on-site
- Special discounts at establishments
- Employee Referral Program
- Monthly activities and celebrations

About the role

The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

Key Responsibilities




- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
- Be the first contact after a policy is sold, identify risks and ask the right questions.
- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments and show excellent phone manners, dedication to customer service, and strong problem‑solving skills.
- Handle health policy requests such as policy questions, cancellations, updating profiles, billing adjustments, and refunds.
- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
- Handle most s

📌 Customer Service Representative (Tijuana)
🏢 Allstate Insurance
📍 Tijuana