IT Systems Implementation Engineer

Full Time

Hybrid - MX

Reports to: Director of Product Implementation and Enablement

About The Role

Benchmark Gensuite is seeking a hands‑on IT Systems Implementations Engineer to serve as the technical delivery owner for Subscriber‑facing integration and AI implementation projects. This is a customer‑facing, high‑impact role for a professional who combines strong engineering instincts with the communication skills to work confidently alongside enterprise IT teams.

You will lead end‑to‑end delivery of systems integration projects—from technical discovery through go‑live—working directly with Subscriber IT organizations to define requirements, design solutions, and drive implementation. A key emerging focus of this role is the deployment of Agentic AI solutions within Subscriber environments, enabling intelligent workflow automation on top of our SaaS platform. This role carries a clear growth path toward a Forward Deployed Engineer position for the right candidate.

Key Responsibilities




- Serve as the primary technical implementation contact for Subscriber IT teams across integration, analytics, and AI deployment engagements.
- Lead technical discovery sessions to elicit, document, and validate integration and automation requirements.
- Build trusted working relationships with Subscriber stakeholders ranging from IT managers and system administrators to enterprise architects.
- Translate complex, ambiguous customer requirements into clear and actionable engineering specifications.
- Own end‑to‑end delivery of systems integration projects including HR data synchronization, Single Sign‑On (SSO/SAML/SCIM) implementations, application‑specific data migrations, and API‑driven record updates.
- Design and document data mapping specifications, API integration flows, and system architecture diagrams.
- Configure, test, and validate integrations in collaboration with Subscriber IT teams and internal Engineering.
- Troubleshoot integrat

📌 [MX] IT Systems Implementation Engineer (Aguascalientes)
🏢 Benchmark Gensuite®
📍 Aguascalientes