CAREERS TO SMILE ABOUT
At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a general community that values your ideas and empowers you to make an impact, on your career and on the world around you.

The Opportunity

Your Impact
Support the Canadian Field Sales team and customers by delivering an exceptional service experience through timely, accurate, and solution-oriented responses to inquiries. Ensure it is easy to do business with us by proactively managing requests,



resolving issues end-to-end, and maintaining clear communication with stakeholders.
This role is responsible for handling customer interactions across channels, meeting service level agreements (SLAs), and ensuring data accuracy and proper follow-up on all cases. It also contributes to continuous improvement by identifying recurring issues, supporting process standardization, and collaborating with cross-functional teams.
- Act as the main point of contact for customer and Field Sales inquiries, providing timely, accurate, and professional support via email and phone
- Manage customer requests end-to-end, ensuring proper intake, validation, execution, and follow-up until resolution
- Ensure compliance with service level agreements (SLAs), prioritizing tasks based on urgency and business impact
- Maintain high data accuracy by validating and updating customer, account, and transactional information.
- Coordin

📌 Sales Support Assoc Analyst for Canada (Ciudad de México)
🏢 PEPSICO
📍 Ciudad de México