Location: El Salto, Jalisco.

Job Objective

Acting as an interface between internal and external customers, and all respective Planning Logistics staff at plant. Responsible to ensure customer requirements are well understood and followed, and to communicate and negotiate with customers regarding operational objectives and/or constraints. Ensuring one face to the customer, since customer demand is received within plant until final product is delivered to customer facilities. Improving delivery service level constantly while optimizing logistics costs. Supporting the training of other Sales Planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers. Guarantee correct master data and system settings and trigger constant process improvements. Supporting to ensure corporate guidelines as well as national and international law, regarding processing internal and external customer orders and initiating their deliveries.

Duties And Responsibilities




- Processing complex external and internal customer orders through the whole process chain, as well as monitoring Kanban control loops to the customer, or controlling consignment movements.
- Supporting to ensure complex customer orders are delivered by setting daily, weekly and monthly priorities for production planning in cooperation with internal positions impacting the production plan. Raising awareness for customer call‑off fluctuations and demand decrease or increases affecting production.
- Ensuring customer satisfaction by communicating appropriately about delivery dates, current supply situation, constraints, complaints, damages, or changes within drawing status.
- Clarifying root causes for delivery delays and communicating an adapted delivery schedule to customer. Joining customer visits for any operational clarifications.
- Clarifying root causes for inventory level differences in cooperation with responsible persons.
- Improving

📌 Logistics Specialist (Guerrero)
🏢 Forvia Hella
📍 Guerrero