Senior Collections Specialist
Joining a team of more than 9,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us. FLSmidth, a leader in sustainable solutions for the Mining industry, is seeking qualified candidates to fill the role of Senior Collections Specialist. This position will be responsible to look after the customer AR portfolio in the assigned territory.
This role is idóneo for a results-driven professional who thrives in a fast-paced environment, enjoys building customer relationships and takes ownership of resolving complex payment issues.
Responsibilities
- Manage a portfolio of domestic and international customer accounts and drive collection activities to achieve cash flow and aging targets.
- Proactively contact customers by phone and email to collect past due balances, resolve payment issues and build strong business relationships.




- Investigate and resolve complex accounts receivable issues, including billing disputes, deductions, short payments, unapplied cash, and invoice discrepancies.
- Analyze aging reports, payment trends, and account exposure to identify risks and prioritize collection efforts.
- Develop collection strategies for high-risk, high-volume, and strategically important accounts.
- Independently troubleshoot payment delays and elevate issues as appropriate.
- Collaborate with Sales, Customer Service, Legal, Genpact, GBC teams, and Credit Management to resolve issues and accelerate collections.
- Prepare collection reporting, account analyses, and other ad hoc requests to support business objectives.
- Maintain accurate account documentation and collection notes within company systems.

Qualifications
- Bachelor's degree in Finance, Accounting, Business Administration, Marketing or a related field.

📌 Senior Collections Specialist (Monterrey)
🏢 Flsmidth
📍 Monterrey