Mission
Help Planhat customers turn data into action and drive success
Team
Our product support team is small, yet general. We’re the first point of contact for customers ranging from cybersecurity executives to customer success managers across nearly every industry— all relying on Planhat to drive their customer operations. As product experts, we focus on resolving a high volume of inquiries while continuously optimizing our support processes, with a strong emphasis on AI. We deepen our product knowledge to take on more complex tasks currently handled by the Technical Account Management team. At the same time, we refine AI models to automate repetitive tasks, enhancing self‑serve options for customers.
The existing team is an eclectic group whose experience prior to joining Planhat includes everything from coding, a side hustle of building computers, or even studying AWS, cyber security and Java as a hobby. The common thread is usually:
- Top performer in support/QA, or similar in a software scale‑up




- Strong performance in customer facing position (and wanting to dive deeper into product‑focused roles)
- Naturally curious, driven to get to the bottom of things, and don't give up easily

Trajectory
Planhat is a place where high ownership meets rapid growth. A place to do exceptional work and keep learning. With high ownership and ambition come high expectations. Never expect to stand still here, in learning or exposure to bigger problems or in compensation.
Competencies
This is not a standard or simple support role. It demands critical thinking, adaptability, and the ability to deliver exceptional customer service at a fast pace. Planhat is a system of action, combining data and workflows. Our product merges enterprise technology with consumer grade ease of use, resulting in a high number of power users and intricate use cases compared to typical SaaS products. In the support team we handle a high volume of chats covering everything from permissions, integrations, A

📌 Technical Support Specialist (Ciudad de México)
🏢 Planhat
📍 Ciudad de México