Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

CX - Quality & Development - Quality Specialist

Logitech is the Sweet Spot for people who want their actions to have a positive general impact while having the flexibility to do it in their own way.

About CX:

The CX team at Logitech supports the evolving engagement model with customers as we transform to a multi-category, multi-brand company. We put customers first. With the customer’s experience in mind, we strive to exceed expectations and accelerate continuous improvement by leveraging a LEAN approach. We are looking for someone with the passion and energy to be the advocate for our customers and drive change to ensure we exceed our customers’ needs and expectations.

The Team and Role:

The Quality & Development team is the strategic heart of Logitech’s Customer Experience organization. We are a high-energy, global group of experts dedicated to a single mission: Amazing Customer Experiences.



Our team dynamic is built on collaboration, transparency, and a drive for continuous improvement. We don’t just measure quality; we build many of the frameworks that empower our support teams to thrive and our customers to win.

As a Quality & Development QA Specialist, you are the go-to expert for evaluating and enhancing customer experience (CX) quality. Your primary responsibility is to conduct Quality Assurance (QA) evaluations across all channels including voice, email, messaging and AI channels. In your work, you will be driving actionable insights to improve our agent performance, processes, tools and overall customer satisfaction. The role requires a focus on data-driven results, specifically analyzing metrics like NPS, CSAT, FCR to uncover strategic opportunities for CX improvement. Operating within the Quality & Development team’s QA pillar, you play a vital role in driving accuracy, customization and efficiency as

📌 CX Quality (Guerrero)
🏢 Logitech
📍 Guerrero