AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people‑first culture has earned us multiple Best Place to Work awards.

Why Join Us

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

About the Role

We are looking for an SRE Operations Engineer to keep production and staging environments running reliably across a cloud‑based SaaS platform. You’ll respond to live incidents, reduce operational toil through automation, and improve observability using Kubernetes, Terraform, Grafana, and AWS. A hands‑on role with real ownership across CI/CD pipelines, GitOps workflows, and on‑call rotations.

What You Will Do
- Monitor and support production and staging environments in real time, ensuring high availability, performance, and stability.
- Respond to incidents, perform triage and root cause analysis,



and contribute to post‑incident reviews and remediation efforts.
- Participate in an on‑call rotation with defined SLAs.
- Handle ad‑hoc and unplanned operational requests from Product, Support, and internal teams.
- Maintain and enhance monitoring, alerting, dashboards, logs, and metrics, and improve observability practices.
- Support CI/CD pipelines, production releases, and GitOps workflows.
- Contribute to automation efforts to reduce operational toil.
- Maintain and improve Kubernetes‑based infrastructure and containerized workloads.
- Support Infrastructure as Code practices and ongoing environment improvements.

Must Haves
- 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations.
- Experience with AWS supporting production environments.
- Experience supporting production SaaS applications.
- Strong understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI.
- Experience with GitOps and s

📌 Site Reliability Engineer (Ciudad de México)
🏢 Agileengine
📍 Ciudad de México