Our Commitment To You
- Competitive wages
- Medical insurance plan
- 401k retirement
- A professional and respectful work environment
- Paid vacation/holidays
- Employee vehicle purchase program

Responsibilities

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Accurately maintain repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

RESPONSIBILITIES
- Promote sales of labor and parts.
- Promote and maintain customer satisfaction.
- Maintain good working relationships within the Service Department and all other dealership departments.

Essential Functions of the Job

Daily
- Maintain service reservation schedule.
- Process after-hours drop-off vehicle information.
- Greet customers in a positive, timely manner.




- Promote sales of labor, parts and accessories to meet customer needs.
- Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
- Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
- Record clear instructions to technicians; specify labor operations required.
- Provide written estimate for labor and parts, provide diagnostic estimate if necessary.
- Provide customer with estimated time of completion.
- Establish method of payment with customer; obtain customer signature on repair ticket.
- Discuss alternate transportation needs with customer.
- Follow progress of repair work throughout day. discuss any changes with customer and record on repair order.
- Notify customer when service/repair is completed and vehicle can be picked up.
- Maintain and update vehicle history files

📌 SERVICE ADVISOR (Nuevo Laredo)
🏢 Sames Motor Company
📍 Nuevo Laredo