This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.
Primary Purpose
To deliver high-quality managed services, project management, and client engagement that aligns with Argano’s strategic objectives and client success goals.
Critical Qualifications and Experience
- Advanced English communication skills
- 5+ years of experience working in Microsoft Dynamics 365 Finance and Supply Chain Management and Microsoft Dynamics AX 2012 in an implementation or managed services team, performing functional analysis, troubleshooting, solution recommendation and best practices guidance
- Working knowledge and expertise in Warehouse and Production management,
and related business processes
- Microsoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre‑Feb 2024)
- Bachelor’s degree in information systems management, Computer Science, or related experience
- Proven ability to work with a virtual team of functional/technical consultants across different locations and time zones
- Ability to work with technical resources to estimate enhancement efforts, secure approvals, and drive solutions to completion
- Strong analytical and problem‑solving skills
- Strong interpersonal and communication skills
- Highly motivated, self‑starter with ownership of tasks and drive to completion
- Effective multitasker who can handle multiple issues simultaneously
Desirable Qualifications and Experience
- Ability to work in a constantly changing environment with limited direction
- Ability to get
📌 F&SC Client Services (Ciudad de México)
🏢 Argano
📍 Ciudad de México
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