About the Role
As part of our ongoing commitment to excellence and integral talent solutions, Adlecta is expanding its Business Process Outsourcing (BPO) services to support companies worldwide. We are currently hiring on behalf of Dysolve, a U.S.-based, technology-driven company operating at the intersection of education and healthcare, leveraging advanced AI solutions to support individuals facing complex and debilitating disorders.

The Customer Support Agent will be the primary point of contact for inbound leads, current clients, and the general public — handling calls, emails, and community engagement with professionalism and care. This role is central to individual sales conversion, customer retention, and community outreach, working closely with internal team members and leadership.
This is a hands-on, client-facing role — the right candidate is comfortable spending most of their day on calls and written communications, following established scripts and templates while also knowing when to go off-script.

Work Schedule & Location
- Full-time, remote position
- Monday to Friday,



10:00 AM – 6:00 PM Eastern Time (ET)
- Must be available to work during U.S. business hours

Key Responsibilities
Inbound & Outbound Communication (Primary Focus)
- Answer inbound calls from leads, current clients, and the general public using available scripts and guidelines
- Return calls for email-based inquiries in a timely manner
- Respond to emails using standard templates, customizing as needed
- Send monthly newsletters to active clients
- Reach out proactively to new registrants for check-ins and onboarding support
- Conduct targeted outreach to clients for community engagement events and initiatives

Individual Sales & Retention
- Handle inbound individual sales leads, guiding prospects through the process (group sales handled separately)
- Support customer retention through consistent, high-quality follow-up and relationship management

Basic Technical Support
- Provide first-

📌 Customer Support Agent (México)
🏢 Adlecta
📍 México