As a Customer Support Specialist based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
Responsibilities
- Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
- Ensure service quality levels are maintained and adhered to.
- Ensure all issues are handled in a timely manner, reviewing outstanding issues and keeping clients informed of progress.
- Attend relevant Epicor product training courses, in line with our internal certification scheme.

Qualifications
- Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields (Industrial Engineering, Mechanical Engineering).
- Minimum of three years related experience (preferred but not essential); customer service experience is valued.




- Excellent verbal communication skills and fluency in English (written and spoken).
- Strong skills for analysis, troubleshooting, and problem‑solving; ability to work independently with minimal supervision and to prioritize tasks in a stressful environment.
- Willingness to learn and explore new technologies.
- Demonstrated expertise in meeting business needs with technology solutions; ERP knowledge highly advantageous.

Preferred Qualifications
- Manufacturing/Supply Chain: exposure to production environments with understanding of manufacturing concepts, terminology, processes, procedures, and operations; knowledge of computerized Manufacturing Planning and Control (MPC) systems.
- Accounting/Finance: experience with Accounts Receivable, Accounts Payable, General Ledger, Inventory/Work In Process, Financial Reporting, account reconciliations, Job Costing, Fixed Assets, and multi‑company cons

📌 Customer Support Specialist (Monterrey)
🏢 EPIND Epicor India
📍 Monterrey