We run two connected businesses in Ensenada: a spa (Ensenada Massage) serving cruise passengers and local clients, and a private tour/transportation company (Baja Tours and Transport) that runs shore excursions and wine-country trips to Valle de Guadalupe. We need one sharp, reliable, bilingual operator who can run the floor on both sides of the business — not a salesperson, not a therapist, an operator. Someone who can open the spa on a Sunday morning, close out a Saturday report without being chased for it, and then show up Tuesday and help keep a wine tour running on schedule. This is a hands-on management role for someone who wants real responsibility and a business that will actually invest in them.
Key responsibilities
Spa operations (Sat/Sun/Mon)
- Run reception and management duties in the spa alongside our spa manager Claudia on Saturdays, and solo (with our receptionist Chloe) on Sundays and Mondays
- Manage bookings, client flow, scheduling, and daily cash/close-out procedures
- Complete accurate, on-time end-of-day reports — every time




- Keep the spa running to standard whether or not a manager is standing next to you
Tours & transport operations (Tue/Wed AM)
- Support logistics for private shore excursions and Valle de Guadalupe transportation
- Coordinate driver schedules, pickup timing, and client communication
- Learn the operational side of tours well enough to problem-solve on the ground — this side of the business is more complex than the spa and we don't expect you to master it overnight
Across both businesses
- Be the fastest, most reliable WhatsApp responder we have — early mornings, evenings, and weekends included. This is not versátil. Slow response times cost us real bookings, and this role exists partly to fix that.
- Flag and help fix operational gaps as you find them — better systems, cleaner handoffs, fewer dropped balls
- Act as a steady, trustworthy presence guests and staff can rely on
Must-haves
- Fully bilingual, English and Spanish

📌 Manager Hybrid Spa + Tours (Ensenada)
🏢 Masaje Ensenada
📍 Ensenada