Overview
Description The Lead Customs Specialist supports customs operations execution across the Americas, ensuring accurate, compliant, and timely import, export, and in-bond activities within a highly regulated medical device supply chain. This role is a senior individual contributor, applying experience and judgment to resolve complex customs issues, support broker interactions, and ensure high quality customs data and documentation.
Department: Operations
Location: MEX-Juarez-Plant #1
Role purpose The Lead Customs Specialist works closely with Logistics, Trade Compliance, Finance, and external customs brokers to support on time delivery, cost control, and regulatory compliance. The role is responsible for execution and problem resolution within assigned scope. Trade Compliance retains accountability for policy interpretation, regulatory strategy, and engagement with authorities.
Responsibilities
- Customs Operations Execution — Execute and support import, export, and in bond customs activities across the Americas.
- Documentation & Data — Prepare, review,



and validate customs documentation and data to support accurate and timely clearance.
- Shipment Monitoring — Monitor shipments for customs exceptions, holds, or inspections and take action to support resolution.
- Broker & Carrier Coordination — Support multi leg parcel shipments and coordination with carriers and customs brokers.
- Issue Resolution — Apply sound judgment to resolve complex or ambiguous customs issues within established procedures.

Broker & Partner Support
- Work directly with customs brokers to ensure accurate filings and adherence to established procedures.
- Identify filing errors, data quality issues, and recurring trends; support corrective actions.
- Escalate recurring issues, systemic risks, or potential compliance concerns to the Sr. Manager, Logistics Americas.
- Support broker performance improvement initiatives led by management.

Compliance & Regulatory Execution
- Execute custom

📌 Lead Customs Specialist (Ciudad Juárez)
🏢 Align Technology
📍 Ciudad Juárez