Assistant Store Manager, Guadalajara - Mexico

As a Fendi Assistant Store Manager, you will provide support in the overall management of the team, merchandise, and client experience. You will lead and develop the team to ensure delivery operational excellence, drive the achievement of sales, and ensure that the highest level of client experience is always delivered. Along with the Store Manager, you will lead and inspire the team, help build succession plans and internal growth paths for all team members.

Responsibilities

Team Management & Development
- Empower and support the team so that they perform at their highest level to meet their individual and store objectives.
- Support in-store training routine and on-boarding of new hires.
- Assume the role of Store Manager in the absence of the Store Manager.
- Supervise store personnel and implement company policies.
- Identify, recruit, and develop talents in collaboration with the store leadership.
- Lead and empower the team to drive business:



build a positive and harmonious work environment and champion collaboration within the team.
- Proactively assess and lead performance of the team associates.
- Act as a role model demonstrating sales leadership to the team by supporting them with Customer Journey, selling ceremony, client retention and encouraging cross selling.
- Ensure policies, brand standards and grooming guidelines are communicated and implemented.

Client and Business Management
- Build and maintain client books, in-store appointments, meeting sales objectives.
- Handle quality of customer service to meet customer expectations.
- Help to develop improvement plans for improving Mystery Shopper Results.
- Implement appropriate CRM tools and develop dedicated clients.
- Be aware of market trends and give feedback to Store Manager.
- Support in building long term client relationships, leveraging the clienteling tools.
- Establish a client-centric mentality in store to ensure the highest level of client e

📌 Assistant Store Manager, Guadalajara (Guerrero)
🏢 Fendi Italia
📍 Guerrero