Job Description

The IT Principal Enterprise Delivery Lead is responsible for the large‑scale orchestration of testing across complex integrations and major transformation programs, such as Enterprise Resource Planning (ERP). This role serves as the primary Quality Assurance (QA) engineering delivery lead for enterprise‑wide initiatives, partnering with business and product leads to ensure critical, high‑investment projects achieve successful outcomes through consistent quality governance, defect management, and scalable testing practices.

Location: Mexico City (CDMX) or Mexico State (Estado de México). The role is hybrid, requiring onsite presence at the local office part of the week.

Key Responsibilities
- Release Cycle Quality Governance – monitor transformation release readiness across squads, raise enterprise‑level risks, and enforce quality gates as part of Definition of Done.
- Ensure compliance with QA standards and support execution teams throughout the release cycle.
- Lead operational QA execution and technical engineering for major programs,



expanding core testing platforms and driving enterprise adoption of Playwright, Jenkins, and SA utilities.
- Design and execute tactical plans to scale QA capacity and functionality through Artificial Intelligence (AI), implementing AI‑driven test generation and efficiency improvements.
- Lead end‑to‑end strategy for complex transformation programs, ensuring zero business disruptions during go‑lives and modernizing legacy testing practices through automated “rules of the road.”
- Participate in requirement review sessions and conduct structured walkthroughs with IT Business Systems Analysts (BSAs) and business teams to prevent requirement leakage.
- Maintain defect lifecycle discipline – ensure every defect includes a verified Root Cause Analysis (RCA) and bi‑directional traceability between test cases and defects.
- Own enterprise‑level test management, utilization, and tracking within X‑Ray, maintaining traceabil

📌 IT Principal Enterprise Delivery Lead (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México