As a People Solutions Center Operations & Benefits Specialist, you will manage employee inquiries, maintain accurate HR records, and prepare employment-related documentation in Workday and local systems. You will ensure timely, high-quality HR service delivery, compliance, and operational excellence, while leveraging HR data to provide insights on the workforce metrics, HR activities, efficiency and costs.

Key Responsibilities
- Inquiry Handling
- Respond to routine and complex employee inquiries related to the employee life cycle, contracts, and data
- Route specialized or escalated inquiries to appropriate teams or resources
- Maintain service excellence and confidentiality in all communications
- Document Preparation
- Draft and process employment contracts, addendums, and other HR documents.
- Ensure documentation aligns with legal requirements and internal policies.
- Collaborate with HR Business Partners for approvals, e-signatures and updates
- HR Data Management
- Maintain and update employee records in Workday and local HR systems
- Ensure data accuracy,



consistency and compliance with general and local standards
- Support data audits and reporting activities.
- Responsible for updating procedures and work instructions
- Benefits Administration
- Implement, execute and maintain HR benefits programs, including health, retirement and other ancillary offerings
- Implement and execute HR programs of specialized nature to continuously improve all HR processes and procedures and enhance use of HR data for reporting, analytics and workforce planning.

Required Skills & Qualifications
- Technical Skills
- Proficiency in Workday and HR case management systems
- Strong understanding of HR data structures and document workflows
- High proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Communication & Service
- Very good written and verbal communication skills in French, English and Spanish
- Strong customer service orientation and problem-solving skills
- Str

📌 Human Resources Specialist (México)
🏢 Galderma
📍 México