Pluxee is a integral player in Employee Benefits and Engagement that operates in 28 countries.

Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Well-‏being, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,600 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 37 million+ consumers, and 1.7 million+ merchants. Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-‏being at work for employees, and protecting the planet.

? About the role

This role is part of Customer Care Shared Services and reports directly to the Multi-Country Shared Services Director. It leads the transition of country Customer Care operations into the Shared Services and BPO model across Hispanic LATAM, while ensuring that live operations remain stable, governed, and aligned with expected service levels.

The scope evolves over time,



as countries move through the rollout roadmap. In the early stages, the focus is on transition leadership, go-live readiness, and stabilization. As more countries become live, the role shifts toward performance oversight, operating model discipline, and day-to-day coordination between Pluxee countries and the BPO.

This is a senior program leadership role with strong cross-functional exposure. It requires sound judgment, operational credibility, and the ability to influence countries and partners without direct reporting lines.

? Your next challenge - Key Responsibilities

1. Lead country transitions
- Lead country transitions to the Shared Services model across Hispanic LATAM, following the agreed roadmap.
- Build or refine business cases and ensure plans are robust and executable.
- Drive planning with the BPO and country, manage milestones, risks, issues, and decisions, and maintain i

📌 Multicountry Shared Services Portfolio Manager (México)
🏢 Pluxee
📍 México