Xylem is a Fortune 500 general water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities

Operational Responsibilities
- Oversee daily AR collections activities including outreach, follow-up, prioritization, and aging management.
- Utilize HighRadius tools (CLS, DMS, EIPP, CAA) and SAP S/4HANA to manage accounts, document actions, and monitor KPIs.
- Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
- Support escalations related to large past‑due balances and customer experience issues.

Stakeholder Collaboration
- Create needed disputes to resolve disputes and drive cash performance.




- Communicate effectively in English with external customers as well as stakeholders across the Americas, including Sales, Customer Service, Finance and O2C on‑site leadership.
- Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

Continuous Improvement
- Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
- Support adoption and optimization of HighRadius & Emagia tools and automation features.
- Provide recommendations on workflow improvements and customer issue prevention.

Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 3‑5 years of experience in AR Collections activities and/or related O2C roles.
- Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
- Strong English communication skills (written and verbal).
- Experience interactin

📌 AR Collections Senior Analyst) (Nuevo León)
🏢 Xylem
📍 Nuevo León