About Buckland

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to integral trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer‑focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Position

Customer Service Representative (Import Operations)

What You’ll Be Doing

This position is responsible for acting as a liaison between the company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

What We Can Offer You
- Competitive salary and benefits package
- A friendly, collaborative work environment




- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization

Responsibilities
- Provide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.
- Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others.
- Liaison between intercompany departments with regards to potential client setup and/or inquiries.
- Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.
- Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed.
- Good written and verbal communication skills.
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📌 Customer Service Representative (Nuevo Laredo)
🏢 Buckland
📍 Nuevo Laredo