Who We Are

Solera is a integral leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

As an Inside Customer Success Rep you represent the face of the company and will primarily work with large and medium‑sized customers. You will build and maintain strong customer relationships while resolving customer issues. The Inside Customer Success Rep must plan and execute daily and weekly required activities, be adept at multi‑tasking,



work within a team and collaborate with other departments to drive successful business outcomes for both the customer and Solera‑Omnitracs. In this role you will use and/or learn new communication and automation tools, handle conflict resolution, and thrive in a fast‑paced, change‑heavy environment. The ideal candidate is goal‑oriented, detail oriented, dedicated, hard‑working and maintains a positive attitude.

What You’ll Do
- Engage professionally with customers through multiple channels (inbound calls, outbound calls, email)
- Understand and manage a subset of customer accounts
- Drive customer retention by fostering relationships and loyalty
- Use active listening to promptly answer customer queries and concerns
- Work closely with the account manager to compose joint success plans, outlining objectives, timelines and removing barriers to business value
- Explain Omnitracs platform capabilities to businesses of all types – long haul transportation, last mile, ready‑mix, and more
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📌 Inside Customer Success Representative (Ciudad de México)
🏢 Solera Holdings
📍 Ciudad de México