Role Purpose
Soporte Integral a Clientes Fundamental (SICC) is the support pool that serves companies that have subscribed to Conexión Corporativa, Connet Heritage, and Connect Digital through the local Host-to-Host electronic channel. This is a bank-to-client connection type where communication is established server-to-server. Through this channel, the company can securely and automatically transfer files containing high volumes of collection or payment instructions to HSBC.
Principal Accountabilities:
Act as a single point of contact for programme administrators, treasurers, and finance managers of GPS GB and CMB (CIB) card clients, handling incidents and ensuring the correct processing of payment files and inbound transactions received through Conexión Corporativa.
Contribute to the delivery of the key strategic initiatives set by GPS Service leadership which will influence delivery of solutions to our customers across GBM and CMB
Facilitate the provision of technical guidance to clients regarding the use of electronic channels such as MiVision and DQM.




Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and to provide service advisory solutions to the respective clients.
Ensure positive customer experiences through support and advice on comprehensive solutions.
Ensure that GPS is responsive to the requirements and expectations of the Global Businesses with regard to service expectation on Commercial Cards.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.
Role Context
Client experience is a key differentiator in transaction banking, and SICC plays an important role in protecting and strengthening that experience for our connected corporate clients. Throug

📌 Procor Csh Payms and Recs (Ciudad de México)
🏢 Hsbc
📍 Ciudad de México