Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Requirements

About The Role

We are looking for a Digital Customer Experience Analyst to support the ongoing performance, maintenance, and optimization of Specialty digital assets. This role serves as a key connection point between the business and IT teams, helping ensure digital platforms remain stable, user-friendly, and aligned with business needs.

The idóneo candidate will provide production support, troubleshoot digital issues, support testing activities, monitor system performance, and contribute to a positive website experience for agents and users. This position requires strong analytical skills,



attention to detail, and the ability to translate business challenges into actionable technology solutions.

What You'll Do

Monitor and support Specialty digital platforms to ensure stability and high performance
Troubleshoot browser, authentication, and website-related issues
Act as a liaison between business stakeholders and IT teams
Analyze business needs and help identify technology solutions
Support testing activities and validate system releases
Track and report on digital platform performance
Create and maintain documentation, training materials, and process documentation
Ensure compliance with quality assurance standards and procedures

Requirements

1 to 3 years of experience in a related field preferred
Experience with digital customer experience, production support, business applications, or website support is preferred
Advanced English proficiency required
High school diploma

📌 FBS-Digital Customer Experience Analyst (México)
🏢 Capgemini
📍 México