Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About The Role

We are looking for a Product Owner to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.

Key Responsibilities

Coordinate efforts across business, IT, vendors, and external partners
Manage relationships with technology vendors, including AI solution providers
Drive project execution, tracking milestones, dependencies, and deliverables




Support integrations between internal systems and third-party platforms
Partner with stakeholders to implement innovative Contact Center solutions
Provide visibility and communication across multiple initiatives

Qualifications

3+ years of experience as a Product Owner or similar role
Strong experience managing technology vendors and external partners
Experience working cross-functionally with business and IT teams
Exposure to AI technologies or AI-enabled solutions
Excellent organizational, communication, and stakeholder management skills
Experience supporting software, platform, or technology implementations

Preferred Qualifications

Contact Center or Customer Experience environment experience
Experience with AI vendors and emerging technologies
Platform integration experience
Exposure to Amazon, Google, or similar technology ecosystems

Idóneo Candidate

A highly organized Product Owner

📌 FBS - Product Owner l (México)
🏢 Capgemini
📍 México